At westside market, our goal is to deliver your order in excellent condition and in a timely manner. To do so, we have determined the best shipping methods based on the products you have selected. For large items such as sofas, beds and tables, we offer white glove delivery within most areas of atlanta. For small packages, which include most of our non furniture items, we ship via UPS ground service. Please review the following shipping information and feel free to contact us if you have further questions or special requests.
Domestic and International Shipping
- We currently only ship to addresses within the continental United States.
- We currently do not ship to U.S. territories such as Puerto Rico and Guam.
- We currently do not ship to international address. International customers are responsible for arranging pickup of merchandise from our Stamford warehouse. Please contact us to coordinate.
- APO addresses - since export and freight restrictions prevent some items from being shipped to military addresses please contact us to place an order being shipped to a military address.
- Will call store pick up: Free
- Small packages (up to 10lb): $10 within the continental United States; $45 to Alaska and Hawaii
- Local delivery: $140 - $375 for first piece, depending on delivery zip code - to be calculated during checkout.
- Will call store pickup. If you select “Will call store pickup” during checkout, your order will be ready within 24 hours of you placing your order. Please note that “Will call store pickup” does not mean that the item is available for immediately pick up .
- Small Packages. We currently only offer standard US ground shipping on small packages. For expedited services, please contact us for a quote.
- Local Delivery. We offer local delivery to most zip codes in ga. We will contact you to arrange for delivery. Someone must be present to accept delivery. Additional charges will apply if the driver has to return due to a missed appointment. Driver will: (i) bring the item/s to room of choice (ii) unpack and do minor assembly and (iii) remove packaging. Driver will NOT: (i) move your furniture or other items or (ii) discard your furniture or other item. Customer is responsible for: (i) making sure area is clear and (ii) making sure there is a clear path
- In stock small package (UPS ground) usually arrive in 7-10 business days.
- In stock freight items usually arrive in 3-4 weeks.
- Items ordered together may not arrive in the same box.
- In the event of a delay, we will notify you by phone or email.
Delivery Acceptance Instructions
All of our shipments are fully insured as long as the acceptance guidelines are followed
- When your order is delivered, fully inspect the item on every side including the back and bottom for damage before signing the delivery receipt.
- If there is major damage, refuse delivery and contact us.
- If there is minor damage that you think can be replaced with parts, note the damage on the delivery receipt and contact us for replacement parts.
- All damages and shortages must be documented on the delivery receipt.
Small Packages - UPS
- If there is noticeable damage, notify the driver before accepting delivery.
- If the package was left without collecting a signature, inspect the package right away and contact us immediately to report any damages or missing parts.
- Damages and shortages must be reported to Lillian August within 3 days of receiving your order.
FAILURE TO FOLLOW THESE STEPS ABSOLVES westside market AND THE CARRIER OF SHIPMENT RESPONSIBILITY.